PagerDuty + JovianX Integration

JovianX supports integration with PagerDuty, to automatically create and triggers production incidents within PagerDuty, and automatically mark resolved incidents when they are resolved.

Benefits

• Notify on-call respondents when the application status of an account turns to Error state.

• Automatically mark issues as Resolved when application's status switches from Error to Running.

• One-way event notification forwards from JovianX to PagerDuty.

How it works

JovianX Automation feature allows triggering external cloud services on events happening within JovianX, and data from JovianX to the service. This integration uses the Application Error event, which triggers the PagerDuty Events V2 API, to create an incident within PagerDuty.

Requirements

• PagerDuty integrations require an Admin base role for account authorization. If you do not have this role, contact an Admin or Account Owner within your organization to configure the integration.

• PagerDuty <> JovianX integration requires an integration key, and alerts and incidents must be enabled. Integration keys are generated by creating a new service or by creating a new integration for an existing service.

Support

If you need help with this integration, contact [e-mail] or open a ticket with the customer support portal.

Integration Walkthought

Follow steps below to setup the integration between JovianX and PagerDuty.

In PagerDuty

Integrating With a PagerDuty Service

1. On the top menu, click on Configuration > Services.

2. Add an Integration to a service through ONE of the following methods:

   1. Add integration to existing service - Click the name of the service where you want to add the integration. Then select the Integrations tab and click New Integration, and copy the Integration Key. The Integration Key will be used to connect JovianX Platform to the PagerDuty account.

   2. Create new Service - Click on "+ New Service" button, set the name of the new service to "JovianX Platfrom", then select Integration Type: Use our API directly with Events API v2, configure the rest of the Pagerduty settings, and click on "Add Service" button at the bottom of the screen. On the next screen navigate to the Integrations tab, and copy the Integration Key. The Integration Key will be used to connect JovianX Platform to the PagerDuty account.

Copy the PagerDuty Integration Key

PagerDuty Service Creation for JovianX Integration

In JovianX Platform

Create New JovianX Event Automation Rule

Create a new Rule

1. On the left menu click on Automation and then click on Create Rule

2. Create a new rule with the following configuration:

• Choose the event type: Application Error

• Application Type: Webhook

• URL: https://events.pagerduty.com/v2/enqueue

• Content Type: JSON with the following content:

{
  "event_action": "trigger",
  "payload": {
    "summary": "Account {{account_display_name}} changed to ERROR state.",
    "source": "JovianX Platform",
    "severity": "error"
  },
  "routing_key": "<PAGERDUTY INTEGARTION KEY>"
}

3. To test the configuration click on Test

A successful call to PagerDuty should result in a similar response. On the PagerDuty console a new incident should be created.

4. Click on Save if the test result was successful.

Note: You can read further about PagerDuty API on the PagerDuty API documentation.

https://developer.pagerduty.com/docs/events-api-v2/trigger-events/